CIO Canada Summit Resource Center

Case Studies

WebFOCUS provides a foundation for large-scale BI deployments at a relatively low cost by minimizing hardware, maintenance, and support requirements. WebFOCUS Reporting Server is a highly efficient reporting, query, and analysis engine that ensures optimum performance, even as the demands placed on U.S. Bank's ScoreBoard environment continue to grow.

As the sport grew and stadium technology became an integral part of the game day atmosphere, it was time for the Cowboys to transition from their home since 1971. The new Cowboys Stadium found its home in Arlington, Texas incorporating elements of Texas Stadium, but leaving behind an outdated communications network. For a world-class stadium, the Cowboys were in need of a world-class network and turned to CommScope, a seasoned veteran in the communications infrastructure market.

Gore Mutual Insurance Company needed to replace its legacy document generation system with a flexible solution that included the ability to integrate back end document processing with front office letter generation while improving consistency, efficiency and accuracy with automated processes.

The challenge for Rio Tinto was selecting a directory services management solution capable of meeting their rigorous service level agreements at a reasonable cost. Itergy's in-depth understanding of Microsoft Active Directory was able to provide Rio Tinto with a Directory management solution of greater economic value.

Canada's North Shore Credit Union implements HP Exstream software to create value-added documentation in support of business strategy

This case study looks at how the SAP value management program helped ASICS assess both the qualitative and quantitative aspects of their projects to identify which ones bring the most value to the organization.

Originally selecting another cabling provider over CommScope Enterprise Solutions, Qualcomm returned to CommScope and its SYSTIMAX brand products in 2003, with hopes of achieving true network intelligence. Qualcomm implemented the SYSTIMAX iPatch System and an entire network of intelligent cabling solutions.During the implementation, iPatch experts provided an education in technology value to 70 technicians on the capabilities of the iPatch System and ownership responsibilities.

Whitepapers

Contact center technology is ever evolving to meet the rapidly changing demands of consumers and businesses. Computer telephony integration (CTI)- once touted as state-of-the-art for managing customer interactions, is the latest technology facing retirement. It has become an outdated technology that is actually hindering contact centers from satisfying customers. And, it's time to say goodbye to CTI.

When it comes to business success, few things are more important than access to good data. From sizing up the competition and understanding customer needs to driving innovation and reducing the costs of operations, the best decisions you make are the ones that are based on solid data.

Active Directory is the access and authentication apparatus, the electronic key that opens and closes, locks and unlocks,the virtual doors to most of the applications and systems that run on your network and drive your business.It is imperative that it functions with craftsmanship-like precision and rock-solid security.

Consumers are shopping at record numbers online. If you don't make available what you're holding in stock, customers are going to walk right by. E-Commerce platforms deliver increased returns for online stores, as newer programs offer simplified set-up and added features.

For over 40 years, Software AG has been inventing improved ways to help organizations achieve their business goals faster. View the following brief to learn how to improve business performance with process intelligence.

Au cours des dernieres annees, IBM a acquis une experience precieuse dans la mise en oeuvre de solutions en nuage dans l'environnement de ses clients et dans ses propres environnements.Le present livre blanc, prepare par la direction de l'Academie de technologie IBM, presente les conclusions de 110 etudes de cas de mise en oeuvre de l'informatique en nuage regroupes dans une etude realisee en aout 2010.

When it comes to leveraging enterprise data for use in self-service applications, Information Builders and its WebFOCUS BI platform have a proven track record of success. WebFOCUS currently supports some of the largest reporting and analysis environments in the industry. Customers across all industries, including financial services, telecommunications, energy and utilities, government, and higher education, have effectively implemented WebFOCUS to create websites that give external users self-service access to vital information.

SunGard offers more than 30 years of experience managing recovery and production of heterogeneous environments, including support for hybrid infrastructures.

Over the past several years, IBM has gained valuable experience implementing cloud solutions within our clients' environments and within IBM. Now, as the cloud computingmarket matures, it is time to begin capturing the knowledge we have gained through these implementations. This white paper from the leadership of the IBM Academy of Technology represents the findings from 110 case studies of cloud computing implementations in a survey conducted in August 2010.

It is very common for an IT organization to manage system performance in a reactionary fashion, analyzing and correcting performance problems as users report them. When problems occur, hopefully system administrators have tools necessary to quickly analyze and remedy the situation. In a perfect world, administrators prepare in advance in order to avoid performance bottlenecks altogether, using capacity planning tools to predict in advance how servers should be configured to adequately handle future workloads. The goal of capacity planning is to provide satisfactory service levels to users in a cost-effective manner. This paper describes the fundamental steps for performing capacity planning. Real life examples are provided using TeamQuest Performance Software.

SAP BusinessObjects Enterprise software allows your organization to provide intelligent information to anyone - from the CEO to business analysts, field-based staff, suppliers, and partners.

Thunderhead changes the way companies engage with their customers, enabling measurement and learning from every interaction to drive greater loyalty and profitability. Our innovative software platform, Thunderhead NOW, enables business users to deliver a better experience to their customers-one that improves retention, and fosters advocacy.

Organizations across all industries, from financial services to the public sector, need to be able to demonstrate significant return on investment (ROI) for the money spent on technology solutions.This document is intended to provide a summary overview of how Thunderhead customers have achieved truly revolutionary ROI as a result of streamlining their communications processes through the implementation of the Thunderhead Enterprise Communications platform.

To boost competitiveness and improve business performance in today's global environment,more and more enterprises are turning to Unified Communications (UC), which helps companies increase revenues, reduce costs, and enhance customer relationships.

Executive Content

In this Thought-leadership Series interview, Sean Devine, Vice President at Con-way Freight, explains how he leverages business intelligence to improve shipping processes, the financial performance of the company, and help executives make smarter business decisions for the future of the organization.

It is very difficult to identify the bottlenecks in a poorly architected sequencing system. Despite endemic system issues, the architecture can appear to be functioning at peak performance. This paper focuses on the storage component and the impact that a file system alone can have on the drug discovery pipeline. Data presented show that in an apples-to-apples comparison, between the legacy NFS protocol and DataDirect Networks GridScaler file system, NFS can negatively impact a discovery pipeline by as much as 43 percent over GridScaler.

Virtualization: A Current Trend in Canada's Smartest IT Departments - Findings in this report come from a web based survey, conducted by ITWorldCanada, InfoTech Research and sponsored by IBM. Organizations surveyed are significantly concerned about space, power and business continuity requirements as they deploy new server infrastructure.