CIO Podcasts

  • Growing the Nationwide Development Center
    In this podcast, Srini Koushik, SVP and CTO at Nationwide Canadian , describes the driving factors behind the Nationwide Development Center, an innovative project that eliminates the need to outsource for application development as well as improves the IT experience for Nationwide associates and customers.
  • Glenn Schneider, CIO, Discover Financial on the Role of Technology in the Business
    Glenn Schneider, CIO, Discover Financial, Business Technology and Customer Advocacy, provides a rare glimpse behind the familiar Discover credit card to reveal a close alignment between business and technology to better serve customers.
  • Thought-leadership Series: Interview with Hal Zesch, SVP and CIO, Valero Energy
    Hal Zesch, a 30 year veteran at Valero Energy, kicks off ITO America’s Thought-leadership Series discussing BPM, ROI and getting through the recession. Valero Energy Corporation is based in San Antonio, and is North America’s largest independent petroleum refiner and marketer.
  • How CIOs Drive Innovation with Mykolas Rambus, Forbes
    Spend 10 minutes with Forbes' top IT executive and discover why IT Governance has moved way beyond a must-have compliance tool. Learn the details on how the transparency gained through comprehensive IT Governance gives IT a unique vantage point that reveals opportunities to eliminate operational weaknesses, cut costs, boost productivity, and enhance how your business serves its customers.
  • Performance Analytics in the Enterprise: Royce Bell, CEO, Information Management Strategies, Accenture Q&A
    Royce Bell, CEO, Accenture Information Management Services, discusses the role of performance analytics and how organizations are implementing successful information strategies to drive business in tough times.
  • Cathy Brune
    Catherine Brune, SVP & CIO, Allstate Canadian : Discusses IT Innovation within the Business.
  • Dick LeFave
    Dick LeFave, CIO, Sprint/Nextel Group: Talks About the Impact of IT on M & A Activity.
  • Patricia Morrison
    Patricia Morrison, VP & CIO, Motorola: Discusses Key Business Priorities in Developing an Enterprise Mobility Strategy
  • Jimmy Wales
    Glenn Willis, Publisher-in-Chief, ITO America, speaks with Jimmy Wales, founder, Wikipedia about Wikia, Search 2.0 and Web Innovation
  • Accelerating Secure Business Applications
    Download this podcast and listen to Bob Gilbert who discusses with Mark Day, Riverbed's Chief Scientist, the details involving SSL encryption, SSL's impact on WAN optimization, and new WAN acceleration techniques that result in dramatic performance gains of SSL-encrypted applications.

 

Case Studies

Rio Tinto: Itergy Active Directory Managed Service Customer Case Study The challenge for Rio Tinto was selecting a directory services management solution capable of meeting their rigorous service level agreements at a reasonable cost. Itergy's in-depth understanding of Microsoft Active Directory was able to provide Rio Tinto with a Directory management solution of greater economic value.

Gore Mutual Insurance Company Gore Mutual Insurance Company needed to replace its legacy document generation system with a flexible solution that included the ability to integrate back end document processing with front office letter generation while improving consistency, efficiency and accuracy with automated processes.

CommScope Delivers World-Class Enterprise and Wireless Solutions to Dallas Cowboys' New Stadium in Arlington. Texas As the sport grew and stadium technology became an integral part of the game day atmosphere, it was time for the Cowboys to transition from their home since 1971. The new Cowboys Stadium found its home in Arlington, Texas incorporating elements of Texas Stadium, but leaving behind an outdated communications network. For a world-class stadium, the Cowboys were in need of a world-class network and turned to CommScope, a seasoned veteran in the communications infrastructure market.

Asics America: Leveraging Value Management Principles to Support Mission This case study looks at how the SAP value management program helped ASICS assess both the qualitative and quantitative aspects of their projects to identify which ones bring the most value to the organization.

Qualcomm Returns to CommScope for True Network Intelligence Originally selecting another cabling provider over CommScope Enterprise Solutions, Qualcomm returned to CommScope and its SYSTIMAX brand products in 2003, with hopes of achieving true network intelligence. Qualcomm implemented the SYSTIMAX iPatch System and an entire network of intelligent cabling solutions.During the implementation, iPatch experts provided an education in technology value to 70 technicians on the capabilities of the iPatch System and ownership responsibilities.

Whitepapers

Seven Things to Consider When Developing a Unified Communications Strategy To boost competitiveness and improve business performance in today's global environment,more and more enterprises are turning to Unified Communications (UC), which helps companies increase revenues, reduce costs, and enhance customer relationships.

Achieving ROI From Enterprise Communications- A Revolutionary Approach Organizations across all industries, from financial services to the public sector, need to be able to demonstrate significant return on investment (ROI) for the money spent on technology solutions.This document is intended to provide a summary overview of how Thunderhead customers have achieved truly revolutionary ROI as a result of streamlining their communications processes through the implementation of the Thunderhead Enterprise Communications platform.

Customer-Facing, Revenue-Generating BI: The World's Best Business Intelligence Applications When it comes to leveraging enterprise data for use in self-service applications, Information Builders and its WebFOCUS BI platform have a proven track record of success. WebFOCUS currently supports some of the largest reporting and analysis environments in the industry. Customers across all industries, including financial services, telecommunications, energy and utilities, government, and higher education, have effectively implemented WebFOCUS to create websites that give external users self-service access to vital information.

Regards sur l’informatique en nuage –-Conclusions de 110 projets de mise en oeuvre Au cours des dernieres annees, IBM a acquis une experience precieuse dans la mise en oeuvre de solutions en nuage dans l'environnement de ses clients et dans ses propres environnements.Le present livre blanc, prepare par la direction de l'Academie de technologie IBM, presente les conclusions de 110 etudes de cas de mise en oeuvre de l'informatique en nuage regroupes dans une etude realisee en aout 2010.

Goodbye to CTI, Hello to Unified Contact center technology is ever evolving to meet the rapidly changing demands of consumers and businesses. Computer telephony integration (CTI)- once touted as state-of-the-art for managing customer interactions, is the latest technology facing retirement. It has become an outdated technology that is actually hindering contact centers from satisfying customers. And, it's time to say goodbye to CTI.

 
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